Paul James Knitwear Reviews

Paul James Knitwear has an overall rating of 1.2 based on 24 reviews. Customer feedback on Paul James Knitwear is mixed.

1.2/5.0

24 reviews

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All Paul James Knitwear Reviews (24)
pattymarsh3972
May 27, 2026
"Sizing is all over the place"
I ordered my usual size after actually taking the time to check the size guide, and it still fit nothing like I expected. The body was weirdly wide and baggy, but the arms were tight, so the whole jumper just looked awkward on me.

It’s really frustrating because I had to go through the effort of checking measurements, waiting for it to arrive, trying it on, and now dealing with sending it back. For the price, I expected the sizing to be way more consistent. I won’t be ordering again.
peggy.Williams
May 25, 2026
"Wish There Was More Clear Sustainability Info"
I was already feeling mentally drained, so trying to figure out the sustainability details just made it more frustrating. I couldn’t really find solid proof or clear info, and everything felt kind of vague
GRAY
May 21, 2026
"Looked nice online, but not worth the hassle"
I’m disappointed with the jumper I got from Paul James Knitwear. It looked lovely on the website, but when it arrived it felt much thinner than I expected. After only wearing it a couple of times, it started bobbling really badly, and then after washing it exactly how the label said, the shape went all strange. Now I feel like I’ve got the extra job of trying to fix it or make it look decent, which is really annoying when it wasn’t cheap. For the price, I expected much better quality. I don’t think it’ll last long at all, and I won’t be ordering again.
hello_jeni179
May 08, 2026
"Wish there was more info on how it’s made"
I was thinking about buying a jumper, but the info on ethical production felt limited. I couldn’t really find clear details about who’s making the clothes, what the factory standards are, or any solid proof around working conditions.
Maybe it’s tucked away somewhere, but i don’t think customers should have to search that hard. For knitwear at this price, I expected a bit more transparency, so I ended up not ordering.
julie_Carter78
April 23, 2026
"I really liked the style, but the…"
I really liked the style, but the material felt a little scratchy on my skin. For the price, I was expecting it to be softer. After wearing it for a few hours, it also started to feel kind of stiff. Maybe it’ll soften up after a few washes, but my first impression wasn’t great. Not terrible, just not as comfortable as I hoped.
wendypruitt0336
April 21, 2026
"Wouldn’t buy this as a gift"
I picked this up thinking it would make a nice gift, but the sizing felt off and it looked cheaper in person than I expected. The extra packaging felt kind of unnecessary too, especially since the item itself didn’t really feel gift-worthy.
belinda.Gregory
April 11, 2026
"My card ended up getting charged..."
My card ended up getting charged twice, which was frustrating... and then support took forever to get it sorted out. Not the smoothest experience.
lanpowell1460
March 31, 2026
"Absolutely the worst return experience"
I’m still waiting on my refund, and I’m 100% sure the returns process could not be more frustrating. I reached out for help and got basically nowhere. Definitely not a good experience.
CRICHTON
March 23, 2026
"My discount code disappeared at checkout"
I was ready to place my order and had my promo code applied, but when I got to the payment step, the discount just vanished. I tried going back to check it, but it still wouldn’t show up. Frustrating because I was expecting that savings before checking out.
Michael_luther86
March 10, 2026
"Nice jumpers, but sizes are always gone"
I really like the jumpers, but every time I checked, so many of the sizes were sold out. I came back later hoping they’d restocked, but still no luck. Anyway, it’s a bit frustrating because I would’ve bought one if my size had been available.
theresasadan5393
March 10, 2026
"Packaging felt a little thrown together"
The jumper itself was fine , but the packaging looked a bit rushed . The box was bent , and it seemed like the item had just been shoved in without much care . For the price , I was expecting it to feel a bit more nicely packed .
Annette-wraight
March 07, 2026
"The knitwear itself looked alright, but there..."
The knitwear itself looked alright, but there really weren’t many colours to choose from. I was hoping for something a bit brighter or more interesting, but most of the options felt samey and plain. I ended up leaving without finding anything I actually wanted, which was disappointing. Also, the reminder emails/messages felt a bit aggressive after browsing, which just made the whole experience more annoying.
vivianimoto6035
February 17, 2026
"Wish the photos showed more detail"
I kept looking through the product photos like, okay… but what does it actually look like up close? The colours seem to change from one picture to the next, and there aren’t really enough close-up shots to see the knit properly. For the price, I was expecting clearer photos. It just makes me hesitate, because how am I supposed to feel confident buying it if I can’t really tell what I’m getting?
christine_Jackson74
February 16, 2026
"I tried browsing Paul James Knitwear and my..."
I tried browsing Paul James Knitwear and my first impression was that it was just a pain to use. The pages felt slow, the filters didn’t really narrow things down in a helpful way, and checking sizes or colors took more effort than it should. It was even clunkier on my phone, like I kept tapping around just to find basic product info. I made a quick call and bailed before placing an order. Not a great shopping experience.
Eileen.sivak
February 09, 2026
"I tried this on a mild spring day..."
I tried this on a mild spring day it was just too warm. If something is marketed for spring, I feel like it should actually be comfortable in spring weather, not make you overheat. Kind of disappointing
robin2002
February 01, 2026
"Didn't find much that suited me"
I popped in hoping to find a nice bit of knitwear, but I was a bit disappointed. A lot of it felt quite similar, and there weren’t many colours or styles that felt like something I’d actually wear. The few pieces I did like didn’t seem to have much choice in sizes either. I was expecting a bit more variety from a knitwear shop, so I ended up leaving without buying anything
kimhutchison7685
January 22, 2026
"Shrunk after one careful wash"
I washed this exactly the way the care label said to, and it still shrunk after one wash. I reached out hoping they’d make it right, but just got the usual policy excuse, which was really frustrating. I was careful with it and still ended up with something I can’t wear, so I definitely won’t be buying again.
CANAVAN
January 22, 2026
"Ordering from pauljamesknitwear.com was more stressful than I..."
Ordering from pauljamesknitwear.com was more stressful than I expected. The checkout page kept refreshing, and for a while I wasn’t sure if I’d messed something up or if the payment had actually gone through.
I did get a confirmation email eventually, so maybe I was worrying too much at first, but after that there wasn’t much in the way of delivery info or clear updates. I kept having to check things myself, which got annoying. Maybe I just had a bad experience, but I wouldn’t be rushing to order again.
JeanHuguley_57
January 12, 2026
"Pricing wasn’t clear until checkout"
I was annoyed with the whole pricing thing. The jumper looked like one price while I was browsing, but by the time I got to checkout, it felt like extra costs suddenly appeared. Maybe I missed something, but it definitely wasn’t clear enough. I also tried emailing about it and got those robotic, copy-paste replies that didn’t really answer my question. i won’t be buying again
June.morrison
December 29, 2025
"Honestly, not what I expected from an old knitwear brand"
I bought this because they make a big deal about their heritage and that old-school quality, but it just didn’t feel that special to me. The jumper looked okay at first, but the fit felt a bit off and overall it seemed average for the price. I was expecting something more solid from a brand with that kind of history. i wouldn’t be in a rush to buy from them again.

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